At this time, I only accept exchanges/refunds under Extraordinary Circumstances.
Extraordinary Circumstances include:
Item arrives broken and is completely irreparable
Item is misrepresented somehow
Item is thoroughly and completely lost in the mail
Extraordinary Circumstances DO NOT include:
You have changed your mind after receipt of item.
Item does not fit (you are responsible for knowing what your
measurements are, and therefore, Impatiens Designs is not responsible if
something you've bought does not fit. I will, however, be happy to make
something longer for you -before- I mail it. just let me know how long
it should be.)
Additional Policies and FAQs
All buyers qualify for the repair/replace policy, which is as follows:
If an item breaks, for any reason, send it back to me. I'll
repair it for free, and mail it back to you. In the event that the piece
is completely irreparable, I will contact you to let you know, and at
that time, will let you know of the replacement options. Most of the
time, I can make another item very similar to the original, but it may
not be exact.